Introduction: Feedback is a valuable element in understanding our clients’ views of their experience. YIS empowers all the staff to handle our service problems and is as well burdened with responsibility for client’s feedback and complaints. Whether you are pleased with our performance or we have not met your expectations, we highly value your comments. All the staff at YIS is expected to listen courteously to client’s concerns and problems with the service, and do … Continue reading YIS INTERNAL COMPLAINTS PROCEDURE CLIENTS FEEDBACK AND COMPLAINTS