YIS內部投訴程序CLIENTS反饋與投訴 - New Zealand Immigration Lawyers and Advisers /ニュージーランド政府公認移民アドバイザー : New Zealand Immigration Lawyers and Advisers

YIS內部投訴程序CLIENTS反饋與投訴

介紹:

反饋是理解客戶的他們的經驗看法的寶貴元素。 YIS授權全體員工來處理我們的服務問題,並以及與客戶的反饋和投訴的責任負擔。無論您是滿意我們的表現還是我們未曾謀面您的期望,我們高度重視您的意見。

全體員工YIS預計禮貌傾聽客戶的關切和問題的服務,做什麼,他們可以糾正缺陷。

YIS的目的是確保:

什麼是投訴?

投訴是當客戶告知YIS ,他們並不喜歡我們提供的服務。它可以是任何東西,並且可能包括

如何進行投訴?

如果客戶不滿意我們的服務的話,都歡迎來推出他們的抱怨:

Response times:

Service Improvement:

Making a Complaint:

We have a particular process of launching a complaint. To make a complaint, the client must start at Level 1 and stop at Level 3:

Level 1: Attempt a resolution with the person directly concerned

Level 2: Review by the Director of YIS

Level 3: Lodge the complaint to IAA Register.

Level 1: Attempt a resolution with the person directly concerned

In this process we expect a client to try to resolve a complaint directly, informally and quickly with the person concerned. The client is expected to explain clearly what the problem is and what outcome they are seeking, and the member of staff is expected to listen to the complaint and to use their best endeavors to try to resolve it in a straightforward and reasonable manner.

We hope to resolve most problems in this manner.

Level 2: Review by the Director of YIS

In case level 1 does not provide a satisfactory outcome, the client can ask the director of YIS formally with the complaint.

The client should write to the Director of YIS, using YIS Complaint Form to set out what their complaint is, what the supporting evidence is, why informal resolution was unsuccessful, and what outcome they want. We will only deal with complaints presented on YIS Complaint Form and where all of these points are covered. The Director of YIS will acknowledge receipt of Complaint Form and review the complaint. The Director is required to observe the following:

Clarification of Nature of Complaint:

Investigation of Complaint

Level 3: Lodge the complaint to IAA Register.

If not satisfied with any of our resolution then our customers are requested to launch their complains at Immigration Adviser’s Authority (IAA) as the formal complaint.

©2016 Y.I.S Yoko Immigration Service Ltd. All Rights Reserved
Powered By Crescentek